Usecase Cubigo

Datacation and Cubigo are joining forces within the Interreg Crossroads project “Welcome Jacky,” which aims to digitalize and monitor the intake and onboarding process of new residents in care facilities. Cubigo offers a digital platform that supports care residences in communicating and interacting with residents, family members, and healthcare professionals. Within this project, Datacation focuses primarily on integrating artificial intelligence (AI) to streamline and enhance the intake process. Together, we are creating a seamless and efficient experience for both new residents and care staff.

Challenge

Care institutions aim to welcome new residents in a warm and accessible manner, without compromising a professional and thorough administrative process. Currently, much of the information transfer and document handling is still done manually, causing residents and their family members to repeatedly reorient themselves with forms and questions.

At the same time, care staff need a complete and up-to-date file so they can approach the resident personally from day one. However, compiling such a file from the outset is time-consuming and poses a significant challenge. A clear and efficient approach is therefore essential.

Process

Through Cubigo’s platform, the exchange of documents is largely automated in the background, but the real added value comes from the use of an AI assistant and an AI chatbot. The AI speech-to-text assistant first analyzes intake interviews with the elderly to gather all relevant information mentioned by the resident and their family, and then generates a structured resident profile with a concise summary.

Once the file has a solid foundation, we move on to the next step: an AI chatbot takes over the conversation, engaging the resident through structured questions. The answers are recorded and directly added to the file, giving the care team quick and clear insight into the new resident’s situation.

Solution

Thanks to this collaboration, a user-friendly platform is created that provides residents and their families with peace of mind during the onboarding process. Datacation’s AI technology ensures that care professionals spend less time on repetitive administrative tasks and can focus more on the person behind the file. The up-to-date digital profile allows staff to quickly get acquainted with the resident, enabling, for example, a warm welcome for Jacky from day one.

New insights and facts can easily be added by the team, keeping the file continuously up to date and allowing care to be tailored to individual needs. The integration of artificial intelligence with Cubigo’s platform thus lays the foundation for a welcoming, efficient, and future-oriented living and care model.