Usecase ASML

ASML is a leading player in the semiconductor industry, manufacturing machines used to produce microchips. Their groundbreaking technology forms the foundation of almost all electronics. Since its founding in 1984, the company has grown to over 40,000 employees and more than 60 locations worldwide, with its headquarters in Veldhoven.

Challenge

With the increasing number of employees, ASML receives more inquiries about internal policies. Employees contact the Legal & Compliance (L&C) department for this, but response times can take 1 to 3 business days. Additionally, there is a risk of inconsistent answers or the need to involve multiple colleagues. ASML aims to speed up and simplify this process, benefiting both L&C staff and the employees with questions.

Process

The L&C department seeks a virtual AI assistant to handle incoming inquiries. An out-of-the-box solution was insufficient. Datacation delivers a custom solution using advanced Large Language Models. The AI assistant is trained with ASML’s existing policy documents. Concerned about hallucination risks? This is mitigated by adding source references. The AI assistant not only directs users to the correct document but also highlights the relevant passage. Efficient and user-friendly!

Solution

With the virtual AI assistant, the L&C department can respond more quickly without manually searching through policy documents. Including the source reference provides extra confidence and ease of use: the correct information is immediately accessible. If successful, the AI assistant can be expanded further within ASML, allowing employees to directly ask their questions. The assistant can also be extended to other departments and documents. Datacation ensures that document access is always aligned with the employee’s role, making the AI assistant both efficient and secure!